امتحان محوسب في الكتابة والمفردات – الوحدة 2 – LESSON 6A (Student’s Book 22 & 23) – اللغة الإنجليزية 12th

_{Find formal equivalents for the following phrases in email B.}

It didn’t arrive on time.

_{Find formal equivalents for the following phrases in email B.}

More than 30 minutes late …

_{Find formal equivalents for the following phrases in email B.}

The next thing that went wrong was …

_{Find formal equivalents for the following phrases in email B.}

You know that …

_{Find formal equivalents for the following phrases in email B.}

To top it all …

_{Find formal equivalents for the following phrases in email B.}

Not an apology from anyone.

_{Find formal equivalents for the following phrases in email B.}

Luckily …

_{Find formal equivalents for the following phrases in email B.}

By the skin of our teeth …

_{Complete the adverb-adjective collocations from email B with the correct words.}

drastically ................

_{Complete the adverb-adjective collocations from email B with the correct words.}

deeply ................

_{Complete the adverb-adjective collocations from email B with the correct words.}

completely ................

_{Read the Writing box and choose the sentence from email B that best matches each point.}

• Use clauses of concession to give balance.
Although a short delay might be acceptable, ...

_{Read the Writing box and choose the sentence from email B that best matches each point.}

• Use passives to be less direct and more formal.
We were only informed of the timetable change ...

_{Read the Writing box and choose the sentence from email B that best matches each point.}

• Remain polite and be assertive but not aggressive.
I would like to emphasise that treatment such as this cannot be tolerated.

_{Read the Writing box and choose the sentence from email B that best matches each point.}

• Use emphasis to strengthen your position.
Never have I experienced such discomfort.

_{Read the Writing box and choose the sentence from email B that best matches each point.}

• Use initial comment adverbs: realistically, ultimately.
Ultimately, the fault lies with the supplier.

_{Complete the collocations in the sentences with words from the box.}

If you think I’m not willing to take my complaint further, you are gravely ................ .

_{Complete the collocations in the sentences with words from the box.}

The information I received about flight departure times was wildly ................, leading to me missing my plane.

_{Complete the collocations in the sentences with words from the box.}

The whole process of delivery was fundamentally ................, resulting in my new phone taking two months to arrive.

_{Complete the collocations in the sentences with words from the box.}

I found the quality of the shoes I bought to be vastly ................, with them needing repairs after just one month.

_{Complete the collocations in the sentences with words from the box.}

Please understand that I am vehemently ................ to travelling with your company again after the way I was treated.

_{Complete the collocations in the sentences with words from the box.}

The way I was spoken to by the assistant was wholly ................ and I was treated as a problem rather than a customer.

_{Complete the collocations in the sentences with words from the box.}

I think it is blindingly ................ that there is a serious issue with your system.